We’re happy to accept exchanges and returns on eligible items within 28 days of purchase, you have 14 days to report your return order and another 14 to send the order back. A try-on at home is fine! Taking your Paulo Bellinis for a walk outside is not fine:) How can I return my items? Haven’t found the perfect fit? Returns and exchanges are easy and free of charge! Just follow these three steps:
- Please fill in your order nr.
- Make sure your Paulo Bellini items fulfill the qualifications below and ship them back to us using the return portal.
- For an exchange, your new pair will be sent to you as soon as your initial pair is in transit back to us. Refunds will be processed within 14 days, once we have received your return report.
Policy for return:
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it. Please reach us at firstname.lastname@example.org for instructions.
If you got the wrong size, we will also exchange it for free and cover all the return shipping costs. Unless you received a faulty/defective product, shipping costs are non-refundable.
Please note: Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (refund costs are for customer).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Paulo Bellini items must be returned in their original packaging such as shoe boxes and shoe bags.
- Any item that is returned more than 28 days after delivery.
- Orders that that are partial returned