Got a question?
We are here to help you out. Below some of the most frequently asked questions. You can also visit our help center our contact us by using the help beacon in the right bottom corner!
Paulo Bellini shoes are handcrafted in Portugal and sold directly to consumers, enabling us to deliver more for a better price.
Our store and checkout process is built on the Woocommerce e-commerce platform. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.
Please visit our Help page to find out everything.
Cancellations must be made prior to receiving your tracking information. If you need to cancel after your order has shipped, you can reach out to firstname.lastname@example.org to initiate a return.
Phone Support Hours:
M-F 9:00 AM – 5:00 PM
It can always happen that something does not quite go as planned. We recommend that you first report complaints to us by emailing email@example.com. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.